topic Re: Re: Our response to the coronavirus in Archived Posts

Re: Our response to the coronavirus

Kingrorz — Fri, 08 May 2020 08:36:36 GMT

Hi, I renewed my contract but EE emailed me asking me to call them to answer a couple of questions first. Obviously this is not an essential call but I need to know the best way to answer the questions without speaking directly to an assistant?

Thank you

Re: Re: Our response to the coronavirus

Leanne_T — Fri, 08 May 2020 08:51:51 GMT

Hi there @Kingrorz

Thanks for posting on the community.

If you give us a call on 150 or 0800 079 8586 our Mobile Care team will be able to check your order for you and see what is needed 🙂

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Leanne.

Re: Re: Our response to the coronavirus

Kingrorz — Fri, 08 May 2020 13:09:29 GMT

Thank you! Issue solved.

Sent from Yahoo Mail on Android

Re: Re: Our response to the coronavirus

Leanne_T — Fri, 08 May 2020 13:23:29 GMT

Thanks for coming back and letting me know @Kingrorz

Take care 🙂

Leanne.