topic Re: Check Out Frozen in Archived Posts

Check Out Frozen

TJS2 — Thu, 07 May 2020 15:36:38 GMT

I am trying to upgrade my phone online and have input the order but the screen has been stuck for the last 1/2 an hour - where I have clicked to say that I agree to the terms and conditions. I have applied a student discount and this has all gone through but need to pay the upfront cost for the phone - is there a problem with the website? I have refreshed the page once already.

Re: Check Out Frozen

Christopher_G — Thu, 07 May 2020 17:41:44 GMT

Hi @TJS2

Welcome to the community.

I'm not aware with any problems with the online shop. Could you try ordering on a different device or browser please?

Chris

Re: Check Out Frozen

TJS2 — Thu, 07 May 2020 21:44:18 GMT

Hi Chris

I have had the same problem on two devices - both my laptop and mobile phone - they both dont go any further than the accepting the terms and conditions screen.

Re: Check Out Frozen

Christopher_G — Fri, 08 May 2020 12:02:55 GMT

OK thanks for trying, @TJS2.

I recommend speaking to our Mobile Care team so they can try and put the order through for you and find our why you're not able to order online.

Chris