topic 'Sorry, there has been a problem processing this request' message. in Archived Posts

'Sorry, there has been a problem processing this request' message.

hannahloola_ — Thu, 07 May 2020 00:48:04 GMT

My phone is now due for a standard upgrade and I have chosen the silver iPhone 11 pro max 256GB, which it says it is in stock. I chose the plan which involves paying £80 upfront cost, so I follow through with all the steps and then it takes me to the page where I have to pay for the upfront cost. Without even letting me type in payment details, it comes up with the 'Sorry, there has been a problem Processing this request'. I have tried various other devices in my household and the same message appears.

I don't have any blocked cookies etc, I checked, as mentioned in a previous forum.

How do I go about making this upgrade without any issues please?

Re: 'Sorry, there has been a problem processing this request' message.

Profile closed — Thu, 07 May 2020 00:51:50 GMT

Hi @hannahloola_

Welcome to the EE Community,

If you call 150 and select the option to upgrade a advisor will be happy to complete your upgrade order for you.

Thanks,

David.

Re: 'Sorry, there has been a problem processing this request' message.

Leanne_T — Thu, 07 May 2020 10:48:01 GMT

Hello @hannahloola_

Thanks for posting on the community.

I am sorry to hear you are having a problem upgrading online, if you give us a call on 150 our Mobile Care team will be happy to help you upgrade and get your My EE account looked into.

Let us know how you get on 🙂

Leanne.