topic Re: Delivery in Archived Posts

Delivery

ShannonGrif98 — Tue, 05 May 2020 19:36:20 GMT

Has anyone else ordered a device and had no updates? I ordered a Samsung watch last thursday and had a confirmation email on the day but nothing since?

Thankyou

Re: Delivery

Jon_K — Wed, 06 May 2020 09:41:42 GMT

Hi @ShannonGrif98.

Welcome to the community.

Have you tried using your order number from the email, to track your order in our online order tracker?

Jon

Re: Delivery

ShannonGrif98 — Wed, 06 May 2020 10:12:45 GMT

Hi Jon,

Yes I have tried tracking it via order number and it says there is an error and they can't track it. But won't explain why. It's been almost a week now so was just abit concerned! And looking for advice 🙂 thankyou!

Re: Delivery

Jon_K — Wed, 06 May 2020 10:17:38 GMT

Thanks @ShannonGrif98.

If the tracker isn't working, the only way to get an update on your order would be to contact our Customer Care team so they can access your account.

Jon

Re: Delivery

ShannonGrif98 — Wed, 06 May 2020 10:19:57 GMT

Okay thankyou, what is the best way to contact them?

Re: Delivery

Jon_K — Wed, 06 May 2020 10:22:24 GMT

It depends what's best for you, @ShannonGrif98 🙂

You can either give them a call on 150, or try using the online chat option on our get in touch page.

Jon