topic Upgrade order confirmation / delivery in Archived Posts

Upgrade order confirmation / delivery

steph_jane2002 — Tue, 05 May 2020 14:04:03 GMT

Hi I ordered an upgrade on the phone late last week. I paid for next day delivery (was told it would be with me Monday by the person on the phone)

Monday has gone and I didn't receive my new phone.

Having looked at the information on here i also didn't receive a email confirmation so I am unable to attempt to track my order.

My EE o line is useless and tells me nothing about it.

How can I find out what is going on other than ringing to chase?

Re: Upgrade order confirmation / delivery

Jon_K — Wed, 06 May 2020 07:19:21 GMT

Hi @steph_jane2002.

Welcome to the community.

Could you make sure the email isn't in your junk/spam folder?

If you haven't got one, the only way to track it would be to get in touch with our Customer Care team.

Jon

Re: Upgrade order confirmation / delivery

steph_jane2002 — Wed, 06 May 2020 07:21:25 GMT

I have already done that.

No email in junk folder.

The phone was supposed to be delivered on Monday and I paid for next day delivery.

Re: Upgrade order confirmation / delivery

Eilidh22 — Wed, 06 May 2020 07:25:09 GMT

I also have same problem, I took the day off to receive the phone today and yet I haven’t had any confirmation emails of phone coming or upgrade details? I upgraded yesterday ....

Re: Upgrade order confirmation / delivery

Jon_K — Wed, 06 May 2020 07:37:55 GMT

Thanks @steph_jane2002.

Our Customer Care team would be able to give you an update and also look at the cost of the delivery If it hasn't arrived when you paid for.

@Eilidh22 - You'll get a text from DPD when your phone is out for delivery.

Jon

Re: Upgrade order confirmation / delivery

steph_jane2002 — Wed, 06 May 2020 07:39:17 GMT

How do I get them to do that?

Re: Upgrade order confirmation / delivery

Jon_K — Wed, 06 May 2020 07:44:47 GMT

You'd need to give them a call, @steph_jane2002.

You can find all of our contact details on our get in touch page.

Jon