topic Re: Phone not received? Help please in Archived Posts

Phone not received? Help please

StevenJamesx — Tue, 05 May 2020 14:14:57 GMT

Hello I ordered a new phone yesterday and was meant to arrive today via Enjoy, I have had no email since my order confirmation. EE not answering phone currently.

Enjoy have told me they have not had any contact from EE regarding my order, I've been with EE for 6 years now and this is ridiculous, order tracker isn't working and nobody will give me any info

Re: Phone not received? Help please

James_B — Wed, 06 May 2020 07:29:50 GMT

Hi @StevenJamesx,

Welcome to the EE Community. 🙂

I'm sorry to hear your phone has been delayed. Please get in touch with Customer Care so we can check the status of your order.

Thanks

James