topic Re: Delivery in Archived Posts

Delivery

IsmailAAli — Fri, 01 May 2020 13:03:34 GMT

On Wednesday, i ordered a Samsung galaxy A20e and immediately received an email confirming the purchase. however, it has been 2 days and i have not received any further update on whether my order has been dispatched or not. i have tried to track the order using the order reference number, but it just tells me that i cannot view my order details right now. Furthermore, no payment has actually been taken from my account

Re: Delivery

Leanne_T — Sat, 02 May 2020 14:09:32 GMT

Hello @IsmailAAli

Welcome to the community,

Have you had any update on your order since you posted on the community?

DPD will send you a text the day before delivery, and the payment will be taken after your order has been processed.

If you would like an update on your order please give us a call, our Mobile Care team will be happy to get this looked into for you.

Leanne.

Re: Delivery

IsmailAAli — Sat, 02 May 2020 14:28:24 GMT

As of this moment, i have not yet received a text message or an email regarding the status of my order

Re: Delivery

Leanne_T — Sat, 02 May 2020 14:40:15 GMT

Hi @IsmailAAli

Thanks for coming back to me.

If you get in touch with us, our Mobile Care team can check your order for you.

Let me know how you get on 🙂

Leanne.

Re: Delivery

IsmailAAli — Mon, 04 May 2020 16:54:40 GMT

I'm afraid i don't have a mobile phone available to call the mobile care team

Re: Delivery

Christopher_G — Tue, 05 May 2020 08:07:04 GMT

Could you try one of the other contact methods or calling from a landline, @IsmailAAli?

You can see all contact methods on the get in touch help page.

Chris

Re: Delivery

IsmailAAli — Tue, 05 May 2020 09:54:15 GMT

I don't have a landline

Re: Delivery

IsmailAAli — Tue, 05 May 2020 09:56:51 GMT

It has been a week since I placed my order and it hasn't even been dispatched. It should not take this long

Re: Delivery

Christopher_G — Tue, 05 May 2020 10:20:55 GMT

I'm sorry but we don't have access to your account here in the community, so we can't check your order, @IsmailAAli.

As far as I can see, the phone is in stock and expected to be dispatched within 1 day, so you should have had it by now.

Please get in touch with our Mobile Care team or sales team as soon as you're able to.

Chris

Re: Delivery

IsmailAAli — Tue, 05 May 2020 14:27:53 GMT

I have tried to call the mobile care team, but I don't seem to be getting through. I've been trying all day. Every customer service adviser has told me to call that number, and now I'm out of options

Re: Delivery

Christopher_G — Tue, 05 May 2020 14:38:49 GMT

Have you tried calling the sales number, @IsmailAAli?

It's 0800 956 6000.

Chris