topic New phone upgrade delivery in Archived Posts

New phone upgrade delivery

Murdo1 — Fri, 01 May 2020 14:38:55 GMT

I ordered a new iPhone SE as an upgrade on Monday. The order was confirmed by e-mail. I have heard nothing since? Obviously, Covid 19 Will have placed a considerable strain upon your services? However, any advice on when the phone will be delivered? Thanks.

Re: New phone upgrade delivery

Profile closed — Sat, 02 May 2020 02:17:34 GMT

Hi @Murdo1

Welcome to the EE Community,

you can track your order via the link below

ORDER TRACKER

If you tracker doesn't give you the required information call freephone 0800 317 720 and a advisor will be happy to assist you.

Thanks,

David.

Re: New phone upgrade delivery

Leanne_T — Sun, 03 May 2020 08:11:19 GMT

Morning @Murdo1

Thanks for coming to the community.

Have you had an update on your order since you posted on Friday?

If not, what colour and size iPhone SE have you ordered?

Leanne 🙂

Re: New phone upgrade delivery

Murdo1 — Sun, 03 May 2020 16:00:32 GMT

Hello, Leanne. I spoke to a very helpful young woman yesterday but, I think because it was the weekend and other colleagues weren’t available, she wasn’t able to fully access and progress my query on where we were with delivery etc. She could see the order in the system but could’ve advice on its status. I ordered a new black IPhone SE 256GB. Any suggestions? Thanks. Murdo.

Re: New phone upgrade delivery

Leanne_T — Sun, 03 May 2020 16:11:36 GMT

Hi there @Murdo1

Thanks for coming back to me.

The device is showing in stock, you will get a text from DPD the day before delivery and on the day to confirm a delivery slot.

I am sorry I have no account access to check the status of your order, did our Mobile Care team ask you to call back or are they going to get this looked into for you?

Thanks.

Leanne.

Re: New phone upgrade delivery

Murdo1 — Sun, 03 May 2020 16:29:50 GMT

Thanks for this, Leanne. I’m not sure on your reference to the Mobile Care Team? Reference was made in my telephone conversation yesterday to the Small Business team? Should I be speaking to anybody else tomorrow morning? I’m sure that everyone’s all fully consumed with Covid 19 etc. Thanks again - Murdo.

Re: New phone upgrade delivery

Leanne_T — Sun, 03 May 2020 16:35:36 GMT

I see @Murdo1

This is the team you spoke with yesterday who checked your order for you, did they offer any further advice to you?

As soon as your order is processed and dispatched you will get an update and a text from DPD.

Thanks

Leanne.

Re: New phone upgrade delivery

Murdo1 — Tue, 05 May 2020 11:33:33 GMT

I’m still waiting to hear something - anything - about my upgrade order?! Any advice/help? Murdo.

Re: New phone upgrade delivery

Leanne_T — Tue, 05 May 2020 11:48:51 GMT

Hi @Murdo1

Thanks for coming back to me.

If you get in touch with our small business team they will get this looked into further for you.

Thanks.

Leanne.

Re: New phone upgrade delivery

Murdo1 — Tue, 05 May 2020 13:02:19 GMT

Thanks again, Leanne. I have tried to make such contact as you suggest on a number of occasions but with no success! I’ll have another go.....

Re: New phone upgrade delivery

Leanne_T — Tue, 05 May 2020 13:07:19 GMT

Let me know how you get on @Murdo1

Leanne 🙂