topic incorrect order number in Archived Posts

incorrect order number

EmmaAnn — Tue, 05 May 2020 07:45:36 GMT

hi,

I placed an order for a smart watch yesterday. I phoned up to see if it had gone through okay and the chap on the phone said it had an incorrect order number and has failed?

[mod edit: please do not post order numbers on the public board. Thanks!]

Re: incorrect order number

James_B — Tue, 05 May 2020 10:24:10 GMT

Hi @Emmalake,

Welcome to the EE Community. 🙂

Did the advisor you spoke to place a new order for you?

Thanks

James

Re: incorrect order number

EmmaAnn — Tue, 05 May 2020 10:25:11 GMT

Hi James

No he told me he couldn't do it and to write on here to get it sorted

Thanks

Re: incorrect order number

James_B — Tue, 05 May 2020 10:30:58 GMT

Hi @EmmaAnn,

Sorry, we can't access your account via the community.

Please get in touch with Customer Care who'll be able to complete your order for you.

Thanks

James