topic Re: Delivery in Archived Posts

Delivery

El7 — Sat, 02 May 2020 15:06:12 GMT

I've ha no confirmation regarding delivery and was just wondering if there is currently a delay

Re: Delivery

James_B — Mon, 04 May 2020 08:34:39 GMT

Hi @El7,

Welcome to the EE Community. 🙂

When did you place your order?

Was the phone you ordered in stock?

Thanks

James

Re: Delivery

tlw2288 — Mon, 04 May 2020 08:58:39 GMT

I ordered my upgrade phone iPhone 11 Pro on Thursday 30 April and have heard nothing since either.

Order tracking defines status awaiting confirmation despite dispatch within 1 day and phone being in stock

Re: Delivery

James_B — Mon, 04 May 2020 09:01:24 GMT

Hi @tlw2288,

Welcome to the EE Community. 🙂

You'll receive a text message from DPD with your tracking details as soon as your delivery slot is confirmed.

Thanks

James

Re: Delivery

tlw2288 — Mon, 04 May 2020 09:04:02 GMT

Thanks

That's fine but are there delays to this process with DPD?

Re: Delivery

James_B — Mon, 04 May 2020 09:06:30 GMT

Hi @tlw2288,

Sorry, I can't check the status of your order via the community.

If you need more information on your order, please get in touch with Customer Care.

Thanks

James

Re: Delivery

El7 — Tue, 05 May 2020 02:29:09 GMT

I placed the delivery on Friday. The email I received on Friday said that it had been successful and awaiting delivery. The money has been taken out of my account and today when I spoke to customer care they said they didn't even have the order!!!!!

Re: Delivery

tlw2288 — Tue, 05 May 2020 09:10:46 GMT

I called 150 this morning and was told there was an issue with the address on my order which was why I have had no further updates and nothing dispatched.

Order was cancelled and refund expected within 3-5 working days. New order taken at time of call - really helpful and hopefully my new phone will arrive Thursday!

Probably worth calling 150 to find out!

Re: Delivery

Christopher_G — Tue, 05 May 2020 09:38:57 GMT

Thanks for the update, @tlw2288

I'm glad you managed to get your order sorted.

@El7, did you manage to order yours?

Chris