topic Re: received an order confirmation but no email of despatch in Archived Posts

received an order confirmation but no email of despatch

mytchelram — Mon, 04 May 2020 10:17:56 GMT

hi ,

i have received an email confirmation 3 days ago but I have not heard off EE regarding a despatch. money for the phone has left my account...

i have an order number and entered this into the tracker and it says' sorry we cant track your order right now etc...

please can you assist? i cant call any customer service as I have no mobile phone.

Re: received an order confirmation but no email of despatch

Katie_B — Mon, 04 May 2020 15:16:18 GMT

Good Afternoon and thanks for ordering with us @mytchelram.

What phone did you order?

Could you also please provide the colour and memory size so I can look into this for you.

Speak soon,

Katie 🙂

Re: received an order confirmation but no email of despatch

mytchelram — Mon, 04 May 2020 20:46:12 GMT

hi katie,

issue has been resolved. i managed to call up on a friends phone.

issue: the color was out of stock (which was not mentioned on the site). i would advise letting customers know if the colour is out of stock there may be a delay on delivery under - tracker

good customer service over the phone, they said it should be here tomorrow but I had to choose a diff colour.

Re: received an order confirmation but no email of despatch

Christopher_G — Tue, 05 May 2020 09:09:57 GMT

Thanks for the feedback and for letting us know what happened, @mytchelram.

Hope you enjoy your phone when it arrives.

Chris