topic Re: Re: No order delivery date in Archived Posts

Re: No order delivery date

Re_b_ecca — Thu, 30 Apr 2020 15:50:04 GMT

I have placed an order for an upgrade. It stated in stock and dispatched within a day. Had confirmation emails but then nothing. I ave emailed and had zero response. My partner has ordered a phone from a different website which was delivered the following day by dpd and that was yesterday.... so no issues with dpd. I cant track parcel. Absolutely shocking service

Re: Re: No order delivery date

PJ38 — Thu, 30 Apr 2020 15:54:38 GMT

Hi there I’ve called this number 0800 0790531 it’s a freephone number if your currently with EE. They addressed the issue and my product will be with me tomorrow. Hope that helps

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Re: Re: No order delivery date

Leanne_T — Thu, 30 Apr 2020 15:55:15 GMT

Hi @Re_b_ecca

Welcome to the community.

When did you place the order?

Also, could you let me know what phone you have ordered including the colour and size?

Speak to you soon 🙂

Leanne.

Re: Re: No order delivery date

Katie_B — Mon, 04 May 2020 16:58:45 GMT

Hi @Thomas_C.

That's right, 150 from your EE handset would be the best number to call.

Alternatively, you can call 0800 079 8586.

Please let me know if you need any further assistance.

Katie 🙂