topic Return to consignor requested? in Archived Posts

Return to consignor requested?

B_Robbo — Mon, 04 May 2020 06:59:14 GMT

I have recently purchased a IPhone 11 pro max. I have gone on to the trackong info provided by DPD and it says that a return to consignor has been requested and that the phone is noe being returned to EE. Can I get an explanation onto what happened or at least what might have happened to cause this?

Re: Return to consignor requested?

James_B — Mon, 04 May 2020 12:36:11 GMT

Hi @B_Robbo,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to take a look at your order if you get in touch.

Thanks

James

Re: Return to consignor requested?

B_Robbo — Mon, 04 May 2020 14:06:27 GMT

Since I don't have am EE phone number yet how do I to contact anyone about the order?

Everything seems to need an EE phone number and the Join EE chat is currently closed.

Re: Return to consignor requested?

James_B — Mon, 04 May 2020 14:11:10 GMT

Hi @B_Robbo,

If you are a new EE customer, please contact our sales team on 0800 956 6000.

Thanks

James