https://community.ee.co.uk/t5/Archived-Posts/New-customer-SIM-not-received/m-p/900477#M304725 <P>Hi,</P><P>&nbsp;</P><P>I signed up as a new customer on Friday 24th April.</P><P>&nbsp;</P><P>I received confirmation of the order and that the SIM was "being sent out - typically arriving in 3-5 days".</P><P>&nbsp;</P><P>It is now Mon 4th May and i still haven't received the SIM but i have received two other letters, one being confirmation of my direct debit setup and the other being the first bill.</P><P>&nbsp;</P><P>How can i track the status of the SIM?</P> Mon, 04 May 2020 12:41:46 GMT SquiddyUK 2020-05-04T12:41:46Z https://community.ee.co.uk/t5/Archived-Posts/New-customer-SIM-not-received/m-p/900477#M304725 <P>Hi,</P><P>&nbsp;</P><P>I signed up as a new customer on Friday 24th April.</P><P>&nbsp;</P><P>I received confirmation of the order and that the SIM was "being sent out - typically arriving in 3-5 days".</P><P>&nbsp;</P><P>It is now Mon 4th May and i still haven't received the SIM but i have received two other letters, one being confirmation of my direct debit setup and the other being the first bill.</P><P>&nbsp;</P><P>How can i track the status of the SIM?</P> Mon, 04 May 2020 12:41:46 GMT https://community.ee.co.uk/t5/Archived-Posts/New-customer-SIM-not-received/m-p/900477#M304725 SquiddyUK 2020-05-04T12:41:46Z https://community.ee.co.uk/t5/Archived-Posts/New-customer-SIM-not-received/m-p/900528#M304726 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/788256">@SquiddyUK</a>&nbsp; &nbsp;You should of had the sim by now, &nbsp;you’ll need to call customer services about this so a replacement SIM card be sent out to you.&nbsp;</P> Mon, 04 May 2020 13:19:45 GMT https://community.ee.co.uk/t5/Archived-Posts/New-customer-SIM-not-received/m-p/900528#M304726 Chris_B 2020-05-04T13:19:45Z