topic Re: Phone order tracker in Archived Posts

Phone order tracker

ih8spurs1995 — Mon, 04 May 2020 07:46:31 GMT

Hi,

I ordered a phone on Friday getting a confirmation email saying it would take 24 hours for the order to be dispatched, but I haven't heard anything since. Is there any way of knowing when to expect it?

Thanks

Re: Phone order tracker

Gem5949 — Mon, 04 May 2020 09:56:32 GMT

I’m having the same issue although I ordered mine on 24th April and still heard nothing at all!

Re: Phone order tracker

Christopher_G — Mon, 04 May 2020 12:45:14 GMT

Hi @ih8spurs1995

Welcome to the community.

Is there anything in your junk/mail folder?

Have DPD been in contact with you today?

Chris

Re: Phone order tracker

Christopher_G — Mon, 04 May 2020 12:46:04 GMT

Hi @Gem5949

Welcome to the community. 🙂

What did you order?

Chris

Re: Phone order tracker

Gem5949 — Mon, 04 May 2020 12:59:13 GMT

Nothing in junk folder and no communication from dpd.
it’s still showing as not being dispatched?
it’s an iPhone 11 128gb green

thanks

Re: Phone order tracker

ih8spurs1995 — Mon, 04 May 2020 13:05:18 GMT

Hi Chris,

I have checked my junk folder and it wasn't there.

DPD have not been in contact with me .

Thanks

Re: Phone order tracker

ih8spurs1995 — Mon, 04 May 2020 13:06:10 GMT

Also I ordered a Samsung S20 plus

Re: Phone order tracker

Christopher_G — Mon, 04 May 2020 13:08:10 GMT

Thanks for getting back to me, both of you.

I recommend speaking to our Mobile Care team to check your orders, just to make sure everything's OK.

Let us know how you get on.

Chris