topic Re: Delayed delivery in Archived Posts

Delayed delivery

Frankiewf — Sat, 02 May 2020 10:27:41 GMT

I made an order over a week ago for an iPhone 11 paid £50 upfront and was told it would be delivered within a day. Obviously wasn’t expecting this due to current circumstances. However I haven’t received any further information in regards to where my delivery is if it has even been received the money has left my account. I have tried various EE customer service lines most of which are closed and I have left Tesco to join EE hence I don’t have a mobile number ect. Any help would be appreciated!!

Re: Delayed delivery

Profile closed — Sat, 02 May 2020 16:41:08 GMT

Hi @Frankiewf

Welcome to the EE Community,

you can track your order by clicking on the link below

ORDER TRACKER

If the tracker doesnt give you the information you require ring freephone 0800 317 720 and a customer service advisor will be able to check the status of your order.

Thanks,

David.

Re: Delayed delivery

Leanne_T — Mon, 04 May 2020 07:45:29 GMT

Morning @Frankiewf

Thanks for joining EE and the community 🙂

Did you receive an email confirming your order, with a reference number?

Which iPhone 11 did you order?

Speak to you soon 🙂

Leanne.