topic Cancelled order but no email confirmation in Archived Posts

Cancelled order but no email confirmation

Sammy9214 — Fri, 01 May 2020 20:04:52 GMT

Hi,

I placed an order this evening and found a better deal so rang and cancelled the order. The lady on the phone assured me that the order was cancelled and the money would be paid back onto my card. However, I have yet to receive a confirmation email that the order is cancelled, how long does this usually take? Also, how long does it usually take for the money to come back into my account? Don’t know if it makes a difference but I am not an existing customer.

Any help gratefully received!

Re: Cancelled order but no email confirmation

Chris_B — Fri, 01 May 2020 20:31:48 GMT

@Sammy9214 it will take up to 7 days before it’s back on your card. If you’ve not had any confirmation of the cancelled order you’ll need to call customer services. Was you told you’ll get a email about the cancellation? And have you looked in your spam folder ?

Re: Cancelled order but no email confirmation

Sammy9214 — Sat, 02 May 2020 06:56:58 GMT

No and I forgot to ask but it is something I would expect for confirmation and peace of mind. I will give them another call today, I’ve checked my junk and there is nothing. Thanks

Re: Cancelled order but no email confirmation

Leanne_T — Sun, 03 May 2020 14:48:35 GMT

Hi there @Sammy9214

Thanks for coming to the community.

Did you get a chance to speak to our sales team and get the order checked?

Is this all cancelled for you?

Thanks 🙂

Leanne.