topic Re: No delivery in Archived Posts

No delivery

Ella20 — Fri, 01 May 2020 18:18:51 GMT

Hello,

I recently ordered a new phone on pay monthly on Saturday evening. It is now Friday evening and I have not heard anything about my order being dispatched, the help lines are on restricted hours and due to being a key worker I have not been able to get in contact with anyone. I’m not too sure what to do, I have tried tracking my order but it says it cannot be tracked 😞

Re: No delivery

Profile closed — Sat, 02 May 2020 17:00:37 GMT

Hi @Ella20

Welcome to the EE Community,

you can track your order by clicking on the link below

ORDER TRACKER

If the tracker doesnt give you the information you require ring freephone 0800 317 720 and a customer service advisor will be able to check the status of your order.

Thanks,

David.

Re: No delivery

Leanne_T — Sun, 03 May 2020 14:20:39 GMT

Afternoon @Ella20

Welcome to the community.

Have you had an update on your order since you last posted on the community?

If not, what phone have you ordered? could you let me know the model, size and colour?

Speak to you soon 🙂

Leanne.