topic Upgrades in Archived Posts

Upgrades

Nic22 — Fri, 01 May 2020 14:46:12 GMT

EE sent me a text about upgrading my phone contract so I chose one which will save me a considerable amount of money and ordered the SIM card. EE texted to say I need to phone to complete the order but I can’t get through due to Ltd answering facilities at their end. Surely, as they initiated the upgrade, they can complete it for me? Anyone else had this?

Re: Upgrades

Leanne_T — Sun, 03 May 2020 08:04:14 GMT

Hi @Nic22

Thanks for coming to the community.

If we have asked for some further information you would need to give us a call if you haven't already 🙂

You can call us on 150 and our Mobile Care team will be happy to help.

Thanks.

Leanne.

Re: Upgrades

Nic22 — Sun, 03 May 2020 10:32:14 GMT

Trouble is, no one is answering!!!

Regards,
Nicola Williams

Re: Upgrades

Leanne_T — Sun, 03 May 2020 10:44:57 GMT

Hi @Nic22

It may take a little longer to get through, we’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Thanks.

Leanne.