topic Re: Upgraded but still waiting on device in Archived Posts

Upgraded but still waiting on device

HS90 — Fri, 01 May 2020 14:35:12 GMT

Hi EE.

I upgraded via your chat on Wednesday.

The upfront cost has been taken from my account and I received a confirmation email but when I track it it says it's still waiting for confirmation. The lady said on the chat that my phone should be here today but I've had no further emails or texts from DPD. Are things delayed because of the current situation? I would just like to know if you know when I will receive the phone. Thank you

Re: Upgraded but still waiting on device

Leanne_T — Sun, 03 May 2020 08:29:26 GMT

Morning @HS90

Thanks for coming to the community.

Could you let me know what phone you have ordered?

If the payment has been taken your order has been processed and you will get a text from DPD the day before your delivery 🙂

Speak soon 🙂

Leanne.

Re: Upgraded but still waiting on device

HS90 — Sun, 03 May 2020 09:39:11 GMT

Hi Leanne.

I hope you're well.

I ordered the iPhone SE 2020

I still haven't heard anything from DPD.

How long do you think it will be?

Re: Upgraded but still waiting on device

Leanne_T — Sun, 03 May 2020 09:48:47 GMT

Hi there @HS90

Thanks for the quick reply 🙂

What colour and size did you order?

If you would like an update on your order our Mobile Care team can look into this for you.

Leanne.

Re: Upgraded but still waiting on device

HS90 — Sun, 03 May 2020 10:03:17 GMT

Thank you!

I ordered the 64g in red but the confirmation email says it's black.

I don't mind what colour it is.

I would appreciate them looking into it for me please 😊

Re: Upgraded but still waiting on device

Leanne_T — Sun, 03 May 2020 10:09:58 GMT

Thanks for coming back to me @HS90

If you give us a call on 150, our Mobile Care team can check the order for you and give you an update.

Let me know how you get on 🙂

Leanne