topic Re: New Phone Delivery in Archived Posts

New Phone Delivery

Jackson2512 — Sat, 02 May 2020 15:50:50 GMT

Hi, I placed an order for an upgrade on 24/04 - had an email confirming the order and said I should wait for a txt. You have taken the handset fee but as yet no txt or anything. I accept a delay due to the current situation but it would be good to understand when the new phone will arrive!? Thanks

Re: New Phone Delivery

Profile closed — Sat, 02 May 2020 16:33:18 GMT

Hi @Jackson2512

Welcome to the EE Community,

you can track your order by clicking on the link below

ORDER TRACKER

If the tracker doesnt give you the information you require ring freephone 0800 317 720 and a customer service advisor will be able to check the status of your order.

Thanks,

David.