topic Re: Order in Archived Posts

Order

dylangunn — Sat, 02 May 2020 15:10:53 GMT

I placed an order for a phone last night, it says there was an upfront cost for the phone but nothing has been taken from my bank, I got an order confirmation so I just want to make sure it’s actually gone through

Re: Order

Profile closed — Sat, 02 May 2020 15:17:53 GMT

Hi @dylangunn

Welcome to the EE Community,

you can track your order by clicking on the link below

ORDER TRACKER

If the tracker doesnt give you the information you require ring freephone 0800 317 720 and a customer service advisor will be able to check the status of your order.

Thanks,

David.

Re: Order

dylangunn — Sat, 02 May 2020 15:24:08 GMT

It just comes up with the message sorry we can’t show your order details just now

Re: Order

Profile closed — Sat, 02 May 2020 15:25:21 GMT

@dylangunn OK if you call the 0800 number a CSA will be able to give you a update.