Cannot Log In

reamcar — Thu, 30 Apr 2020 15:52:45 GMT

I upgraded online on Monday (27/04/20) but I was unable to log in beforehand because of an error message saying "Sorry, we were unable to complete your request right now. Please try again later."

I received an order confirmation email but also an email asking to phone to complete my order. I have attempted to phone but with the current coronavirus situation I've not even been able to get through onto a queue. I'm still unable to log into my account and haven't been able to talk though the web chat as the option doesn't seem to be anywhere on the website.

Is there any way I can finalise my order online though the web chat?

Thanks

Re: Cannot Log In

Katie_B — Fri, 01 May 2020 09:13:10 GMT

Good Morning @reamcar.

Welcome to the EE Community and thanks for ordering with us.

I would love to see if I can help further.

When you have a moment, please check your inbox.

Katie 🙂

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Cannot Log In

Re: Cannot Log In