Phone call required to process order?

htys — Thu, 30 Apr 2020 12:26:35 GMT

Hi,

I recently ordered a new phone today (upgrading a previous contract) and the whole process was fine - entered a pin to confirm it was me, made the purchase and received a confirmation email etc. However, I've just received an email saying that EE need more details before they can complete my order - Is there any way that I can provide this information online? When I've phoned the number provided I've been asked to not call unless it's something urgent - I'd rather not take up the phone line for more urgent requests or be on hold for ages waiting to be connected. But I can't seem to find anywhere to fill in this information online.

Re: Phone call required to process order?

Chris_B — Thu, 30 Apr 2020 12:42:47 GMT

@htys You’ll need to call and be patient when calling as customer services want to speak with you about this order.

Re: Phone call required to process order?

htys — Thu, 30 Apr 2020 12:53:34 GMT

That's great, thanks for clarifying!

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Phone call required to process order?

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