topic Re: order number for new sim only deal in Archived Posts

order number for new sim only deal

simon1404 — Wed, 29 Apr 2020 18:19:18 GMT

I changed my package on line as I was out of contract. I moved to the current sim only 100gb for £20 deal for 18 months. I didn't get an email to confirm but just a series of texts which I have deleted. all I need is the order number as the order appears to have progressed as I have been credited with lots more data

thanks for any help

Simon

Re: order number for new sim only deal

Northerner — Wed, 29 Apr 2020 19:20:24 GMT

Hi @simon1404

Did you ask for a new SIM?

Thanks

Re: order number for new sim only deal

simon1404 — Wed, 29 Apr 2020 22:39:54 GMT

hi - no didn't need a new sim. I'm out of contract so logged in as myself on main ee website under my account nomrla login, foudn the offer to existing customers on sim only page and placed a new order against my phone number. I have the new data allowance but need the order number

thanks

Re: order number for new sim only deal

James_B — Thu, 30 Apr 2020 10:51:48 GMT

Hi @simon1404,

Welcome to the EE Community. 🙂

If you have just upgraded to a SIM plan online you won't be sent an order number as we won't be sending anything out to you.

Thanks

James