topic Re: Order and delivery in Archived Posts

Order and delivery

Calfin — Tue, 28 Apr 2020 22:29:32 GMT

Hey everyone. I've seen a lot of issues with deliveries over the last few weeks, which is understandable during these difficult times.

I was just wondering if there is still a longer than usual wait for delivery or not? I placed an order Yesterday for a Samsung Galaxy Active 2. So crossing everything that it will be here sometime tomorrow.

Thanks,

Calfin

Re: Order and delivery

Katie_B — Wed, 29 Apr 2020 08:48:29 GMT

Good Morning @Calfin.

Thanks for ordering with us.

Did you receive an order confirmation email?

What is the status of your order when you track it using the online tracker?

Katie.

Re: Order and delivery

Calfin — Wed, 29 Apr 2020 10:10:56 GMT

Yes i recieved the email yesterday but there isnt a delivery date. When i try to track it, it says that i cant track it at the moment.

Re: Order and delivery

Katie_B — Wed, 29 Apr 2020 10:42:16 GMT

Thanks for confirming @Calfin.

When your product is ready for delivery, the online order tracker will be updated and you will receive a text message from DPD.

Katie 🙂

Re: Order and delivery

amykatee — Wed, 29 Apr 2020 13:46:24 GMT

Alot of people are waiting weeks before getting their deliveries with no communication from ee, i placed an order on Saturday and havent heard a peep from dpd

Re: Order and delivery

Calfin — Wed, 29 Apr 2020 13:54:29 GMT

As i say, i can totally understand why things might be taking longer than usual at the moment. But they state that everything is operating 'as normal' so if delivery will be taking longer, it would be appreciated if they would just say that. It would save people having to ask on here.

The £20 upfront cost hasn't gone from my bank yet either so i was wondering whether there was something wrong with my order.

Re: Order and delivery

amykatee — Wed, 29 Apr 2020 14:06:57 GMT

Yeah they told me mine would be next day, should of been yesterday the latest but still nothing, they should really update their shipping times, some people have found online orders are getting stuck and you have to call customer service to sort it out, i dont think payment gets taken until its dispatched

Re: Order and delivery

Calfin — Wed, 29 Apr 2020 18:18:45 GMT

Okay thanks. I've just looked at my order confirmation and it says 'Samsung Galaxy Watch Active2 44m'. Doesn't specify Aluminium or Stainless Steel. Are the ones on plan the LTE/4G (stainless steel) versions?

Thanks