topic Re: Phone Order not delivered in Archived Posts

Phone Order not delivered

EuanBarrie — Mon, 27 Apr 2020 15:26:27 GMT

Placed an order on the 17th April, I received email confirmation and the payment was made from my bank. I am yet to receive any further information on when my order will be delivered.

Re: Phone Order not delivered

Leanne_T — Tue, 28 Apr 2020 09:36:38 GMT

Morning @EuanBarrie

Welcome to the community 🙂

Could you let me know what phone you have ordered, including the colour and size?

Thanks.

Leanne.

Re: Phone Order not delivered

Nathanrs92 — Tue, 28 Apr 2020 09:42:03 GMT

Hiya I ordered a Nintendo switch light and have had the confirmation email but haven't had the text to confirm delivery could someone give me an update on this please

Re: Phone Order not delivered

Leanne_T — Tue, 28 Apr 2020 10:06:17 GMT

Hi there @Nathanrs92

Thanks for coming to the community.

When did you place the order?

Did you make an upfront payment?

Leanne.

Re: Phone Order not delivered

Nathanrs92 — Tue, 28 Apr 2020 10:22:55 GMT

Hiya leanne order was placed in Sunday and I paid £10 upfront yes

Re: Phone Order not delivered

EuanBarrie — Tue, 28 Apr 2020 10:23:48 GMT

@Leanne_T

I ordered a black iPhone 11 64G, and AirPods with wireless charging.

Re: Phone Order not delivered

Leanne_T — Tue, 28 Apr 2020 10:27:40 GMT

Thanks @Nathanrs92

Has the payment been taken from your bank?

Leanne 🙂

Re: Phone Order not delivered

Nathanrs92 — Tue, 28 Apr 2020 10:51:41 GMT

No for some reason it hasn't? But says in the email order has been placed? What's going on

Re: Phone Order not delivered

Leanne_T — Tue, 28 Apr 2020 11:05:23 GMT

Hi @Nathanrs92

Once your order has been processed you will have the payment taken and an update on your order.

If you would like this looked into please give our Mobile Care team a call on 150, they will have access to your account and get this checked for you.

Leanne.