topic Re: Order confirmed but no delivery date. in Archived Posts

Order confirmed but no delivery date.

Sunny11 — Thu, 23 Apr 2020 10:04:25 GMT

I have not received my order or any correspondence from EE. I am unable to track the order and cannot get through to them via phone.

Re: Order confirmed but no delivery date.

Vinay2 — Thu, 23 Apr 2020 10:14:44 GMT

Hai,

My self vinay Rodda I have ordered iPhone 11 on 20th of this month I got a mail of that order is confirmed and later later I didn’t get any mail or msg of my order.

Re: Order confirmed but no delivery date.

Sunny11 — Thu, 23 Apr 2020 10:25:07 GMT

have you received your order?

Re: Order confirmed but no delivery date.

Vinay2 — Thu, 23 Apr 2020 10:27:33 GMT

No I didn’t receive my order

Re: Order confirmed but no delivery date.

Vinay2 — Thu, 23 Apr 2020 12:43:01 GMT

Hai,

Can you please provide my order tracking details and delivery information.

Re: Order confirmed but no delivery date.

James_B — Thu, 23 Apr 2020 13:50:42 GMT

Hi @Sunny11 and @Vinay2,

Welcome to the EE Community. 🙂

DPD will send you a text message with your tracking details as soon as your delivery slot is confirmed.

Thanks

James

Re: Order confirmed but no delivery date.

Vinay2 — Thu, 23 Apr 2020 16:15:25 GMT

when we can expect the delivery then can you please say me

Re: Order confirmed but no delivery date.

Katie_B — Fri, 24 Apr 2020 08:50:38 GMT

Good Morning @Vinay2.

We are unable to provide you with a timescale for your delivery here on the community.

If you wish to chase this I would recommend giving our customer care team a call.

As mentioned from @James_B as soon as your order is ready, you will receive further notification.

Take care,

Katie 🙂

Re: Order confirmed but no delivery date.

Vinay2 — Sun, 26 Apr 2020 01:31:43 GMT

Still I didn’t get any update of my order . Can you please say me the issue of my order. Acutally ordered confirmed and money is deducted from my account. Please can you please say me the issue.

Re: Order confirmed but no delivery date.

James_B — Mon, 27 Apr 2020 10:17:01 GMT

Hi @Vinay2,

Sorry, we can't access your account via the community.

For more information on your order, please get in touch with Customer Care.

Thanks

James

Re: Order confirmed but no delivery date.

Vinay2 — Tue, 28 Apr 2020 20:13:01 GMT

Hai

I have ordered my I phone 11 it was successfully ordered on 20 th April,and my amount was deducted from my account . I’m unable to connect the customer care also . Please help in this regard, I’m trying you from many days but I didn’t get any response.

Re: Order confirmed but no delivery date.

James_B — Wed, 29 Apr 2020 08:03:45 GMT

Hi @Vinay2,

Sorry, we can't access your account via the community.

For more information on your order, please get in touch with Customer Care.

Thanks

James

Re: Order confirmed but no delivery date.

Vinay2 — Wed, 29 Apr 2020 10:03:48 GMT

I’m unable to contact customer care. By whom I could contact for my order then

Re: Order confirmed but no delivery date.

James_B — Wed, 29 Apr 2020 10:46:29 GMT

Hi @Vinay2,

What problems are you having when trying to contact Customer Care?

Thanks

James

Re: Order confirmed but no delivery date.

Vinay2 — Wed, 29 Apr 2020 11:04:57 GMT

It’s not connected with 150 number and other number . At least provide me the number

Re: Order confirmed but no delivery date.

James_B — Wed, 29 Apr 2020 11:15:04 GMT

Hi @Vinay2,

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Please be patient while waiting to be connected to an advisor.

Thanks

James

Re: Order confirmed but no delivery date.

Vinay2 — Wed, 29 Apr 2020 11:17:02 GMT

It’s showing like unable to connect if I cal

Re: Order confirmed but no delivery date.

James_B — Wed, 29 Apr 2020 11:25:24 GMT

Hi @Vinay2,

Are you calling 150 from your EE phone?

Are you able to call other numbers at the moment?

Thanks

James

Re: Order confirmed but no delivery date.

Vinay2 — Wed, 29 Apr 2020 11:30:53 GMT

I have called for 150 but it’s showing that unable to connect

Re: Order confirmed but no delivery date.

James_B — Wed, 29 Apr 2020 11:34:46 GMT

Hi @Vinay2,

Are you able to call other numbers?

Thanks

James