topic Re: HELLO in Archived Posts

HELLO

AdrianT2 — Fri, 24 Apr 2020 08:46:50 GMT

I placed an order online a couple of days ago and it said it would be dispatched within a day.

I have had no further email or texts confirming anything further. I can understand if there was a delay due to current circumstances, but all I have is an email saying within 1 day.

I tried the online tracker but is says I can use it (the error message doesn't give an specifics so is pretty unhelpful)

How can I chase this?

Re: HELLO

AdrianT2 — Fri, 24 Apr 2020 08:49:24 GMT

Hello i have the same proablem

Re: HELLO

Leanne_T — Fri, 24 Apr 2020 13:33:55 GMT

Hi there @AdrianT2

Welcome to the community.

What phone did you order?

Could you let me know the size and colour as well please?

Thanks.

Leanne.

Re: HELLO

AdrianT2 — Fri, 24 Apr 2020 14:00:20 GMT

I upgreded my contract to samsung galaxy s10+ black on 20.04.2020

I vas called from EE evrything ok but no received my phone no DPD text no nothing

Re: HELLO

Leanne_T — Fri, 24 Apr 2020 14:14:18 GMT

Thanks for coming back to me @AdrianT2

You will get an update on your order once this has been dispatched, and DPD will get in touch regarding your delivery.

If you would like this looked into further, please give us a call on 150, our Mobile Care team will be happy to check this for you 🙂

Leanne.

Re: HELLO

AdrianT2 — Wed, 29 Apr 2020 12:07:27 GMT

My order was arrived yesterday thanks.

Re: HELLO

Leanne_T — Wed, 29 Apr 2020 12:13:35 GMT

Thanks for coming back and letting me know @AdrianT2

Enjoy your new phone 🙂

Take care.

Leanne.