topic Re: Not yet received my confirmation email for contract upgrade in Archived Posts

Not yet received my confirmation email for contract upgrade

Paul_93 — Fri, 24 Apr 2020 08:16:08 GMT

How long does a confirmation email take to come through once you've upgraded your contract. I have just upgraded my contract online and would like to tract my order but can't without the order reference number. Does anyone know? Thanks

Re: Not yet received my confirmation email for contract upgrade

Leanne_T — Fri, 24 Apr 2020 13:31:32 GMT

Hi @Paul_93

Welcome to the community.

As soon as your order has been processed you will receive a confirmation email 🙂

Could you let me know what phone you have ordered?

Also, did you make a payment for your upgrade?

Leanne 🙂

Re: Not yet received my confirmation email for contract upgrade

Paul_93 — Wed, 29 Apr 2020 11:57:01 GMT

Hi @Leanne_T

I have upgraded my contract for the iPhone 11. I have been told twice that the phone is on its way from EE, both when I ordered the upgrade and again when I called on Friday, so as far as I'm aware, the payment did go through. Although I have not received a confirmation email.

Thanks,

Paul

Re: Not yet received my confirmation email for contract upgrade

Leanne_T — Wed, 29 Apr 2020 12:08:30 GMT

Hi there @Paul_93

Thanks for coming back to me.

You will get an update on your order once this has been dispatched, and DPD will get in touch regarding your delivery.

If you would like this looked into further, please give us a call on 150, our Mobile Care team will be happy to check this for you and see if they can send you the email 🙂

Leanne.