topic Re: Missing order in Archived Posts

Missing order

Lorraine1014 — Mon, 27 Apr 2020 16:02:12 GMT

I placed an order on 19 April but have had no email to confirm that its on the way and can be tracked. There is no way to contact anyone at ee. Can any one help.

Re: Missing order

James_B — Tue, 28 Apr 2020 10:10:57 GMT

Hi @Lorraine1014,

Welcome to the EE Community. 🙂

Was the item you ordered in stock?

Thanks

James

Re: Missing order

Lorraine1014 — Tue, 28 Apr 2020 10:14:38 GMT

It mentioned it was last few left. When i ordered. I ordered it for my daughter so she can stay in contact with her school friends.

Sent from my Samsung Galaxy smartphone.

Re: Missing order

James_B — Tue, 28 Apr 2020 10:19:31 GMT

Hi @Lorraine1014,

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James

Re: Missing order

Lorraine1014 — Tue, 28 Apr 2020 10:21:38 GMT

How do i do that what number do i use as the one yesterday just bung up. Thank you.

Sent from my Samsung Galaxy smartphone.

Re: Missing order

James_B — Tue, 28 Apr 2020 10:25:29 GMT

Hi @Lorraine1014,

Are you an existing EE customer? If you are, you can call 150 from your phone.

Thanks

James

Re: Missing order

Lorraine1014 — Wed, 29 Apr 2020 12:05:38 GMT

Thank you phoned 150. They advised the order was cancelled and sorted out a new order.

Sent from my Samsung Galaxy smartphone.

Re: Missing order

James_B — Wed, 29 Apr 2020 12:08:24 GMT

No problem @Lorraine1014

Thanks for the update. 🙂

James