topic Re: Accessory delivery in Archived Posts

Accessory delivery

LozSutton — Mon, 27 Apr 2020 10:30:52 GMT

I've just added a Samsung active watch to my new contract. I received my phone today but am waiting to set it up to link to my new watch. How long is the normal dispatch time?

Thanks

Re: Accessory delivery

Jon_K — Mon, 27 Apr 2020 17:20:58 GMT

Hi @LozSutton.

Welcome to the community.

Have you had a confirmation email for the watch?

Have you had any contact from DPD?

Jon

Re: Accessory delivery

LozSutton — Mon, 27 Apr 2020 17:53:40 GMT

Hi Jon

No my new phone was delivered today and £10 hasn't been taken yet for the watch but I just wondered what the normal dispatch time was.

Re: Accessory delivery

Jon_K — Mon, 27 Apr 2020 17:57:39 GMT

Hi @LozSutton.

It would usually be at the same time as the phone, as long as it was in stock when you ordered.

Is the watch showing in your online account?

Jon

Re: Accessory delivery

LozSutton — Mon, 27 Apr 2020 18:40:10 GMT

So I've just checked and I don't think it's on there.

In the initial email it states that I've added the watch on but heard nothing else.

Re: Accessory delivery

Christopher_G — Tue, 28 Apr 2020 10:52:50 GMT

I recommend speaking to our Mobile Care team, @LozSutton.

They'll be able to check the order and let you know when it'll arrive.

Chris