topic Upgrade order but no info! in Archived Posts

Upgrade order but no info!

Sas50 — Mon, 27 Apr 2020 15:02:48 GMT

Ordered iphone11 upgrade Friday pm. No email or contact till an hour ago - but this asked for more info and that I ring 0800 number. Unable to even be connected and answerphone message says to ‘ring back’. Have no idea what to do now... Help please! Thanks.

Re: Upgrade order but no info!

Chris_B — Mon, 27 Apr 2020 15:29:28 GMT

@Sas50 You’ll need to again and keep trying as EE want to speak with you first before the order is confirmed. Because customer services are extremely busy because of the current situation you’ll need to keep trying.

Re: Upgrade order but no info!

Sas50 — Mon, 27 Apr 2020 15:40:36 GMT

Superb help received via online chat then an EE colleague who assisted with their email query.

Fabulous company working tirelessly to help us! Stay safe and thank you x

Re: Upgrade order but no info!

Leanne_T — Tue, 28 Apr 2020 09:33:12 GMT

Glad you got the help you needed @Sas50 🙂

Come back to the community anytime.

Stay safe and take care.

Leanne.