Upgrade - Received Confirmation, no changed to account, or tracking email

cookie02392 — Mon, 27 Apr 2020 12:10:26 GMT

I placed an upgrade on the 23rd April for an upgrade from 4GEE Home router to iPad, I have an order number:

Order number: xkoxxxxxxxxx

Date: 23 Apr 2020

I have paid the early upgrade fee, but have not had any email other than the confirmation, no tracking details, and the site did state dispatched in 1 day. No changes to my EE Account either.

Does anyone have any update as to how long it takes to process these orders?

I am mindful to just cancel and order directly from Apple as i know i can get it in 24 hours, but seeing I cannot phone through right now, I am stuck with not knowing the status.

Any help appreciated.

[mod edit: please do not post order numbers on the public board. Thanks!]

Re: Upgrade - Received Confirmation, no changed to account, or tracking email

Katie_B — Tue, 28 Apr 2020 07:53:44 GMT

Good Morning @cookie02392.

Thanks for ordering with us.

What model and color did you order?

I would love to see if I can check our stock levels for you which may provide more information.

Katie.

topic Upgrade - Received Confirmation, no changed to account, or tracking email in Archived Posts

Upgrade - Received Confirmation, no changed to account, or tracking email

Re: Upgrade - Received Confirmation, no changed to account, or tracking email