topic Re: Haven’t received order confirmation in Archived Posts

Haven’t received order confirmation

Lorendunford — Fri, 24 Apr 2020 18:06:35 GMT

Hi, I haven’t received my order confirmation. Delivery was supposed to be today 6-8pm but haven’t had a text or order confirmation.

Re: Haven’t received order confirmation

Chris_B — Fri, 24 Apr 2020 20:53:26 GMT

@Lorendunford If you’ve not had a order confirmation that includes a XKO number than you don’t have an order to be sent to you. How did you order this ?

Re: Haven’t received order confirmation

Christopher_G — Sun, 26 Apr 2020 08:38:22 GMT

Hi @Lorendunford

Welcome to the community.

Did your delivery come?

Chris

Re: Haven’t received order confirmation

Lorendunford — Mon, 27 Apr 2020 07:28:38 GMT

Hi Chris,

No it didn’t come. I called and spoke with someone who said it will be delivered today (Monday) instead, however I still haven’t receive a confirmation email and have not yet received a delivery text. I read online you are supposed to get a delivery text the day before delivery and on the day of delivery a text to arrange your time slot which I haven’t received. So I don’t have high hopes for my phone arriving today..

Thanks

Re: Haven’t received order confirmation

Leanne_T — Mon, 27 Apr 2020 14:48:57 GMT

Hi there @Lorendunford

Thanks for coming to back to us.

Have you had a text from DPD today?

Has your phone been delivered?

Thanks.

Leanne.

Re: Haven’t received order confirmation

Lorendunford — Mon, 27 Apr 2020 16:17:38 GMT

Yep I have it thanks!

Re: Haven’t received order confirmation

Leanne_T — Mon, 27 Apr 2020 16:23:44 GMT

Thanks for coming back and letting me know @Lorendunford

Have a lovely Evening 🙂

Leanne.