https://community.ee.co.uk/t5/Archived-Posts/new-phone/m-p/895446#M304368 <P>i have ordered a phone online as an upgrade, and paid £50 upfront&nbsp;</P><P>i got an order confirmation email however the £50 hasn’t left my account. and i got a second email asking to call their services but when i called up it said that they were only taking emergency calls.</P><P>so what can i do in order to get my phone ?</P> Mon, 27 Apr 2020 08:28:15 GMT Tasha8 2020-04-27T08:28:15Z https://community.ee.co.uk/t5/Archived-Posts/new-phone/m-p/895446#M304368 <P>i have ordered a phone online as an upgrade, and paid £50 upfront&nbsp;</P><P>i got an order confirmation email however the £50 hasn’t left my account. and i got a second email asking to call their services but when i called up it said that they were only taking emergency calls.</P><P>so what can i do in order to get my phone ?</P> Mon, 27 Apr 2020 08:28:15 GMT https://community.ee.co.uk/t5/Archived-Posts/new-phone/m-p/895446#M304368 Tasha8 2020-04-27T08:28:15Z https://community.ee.co.uk/t5/Archived-Posts/new-phone/m-p/895859#M304369 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/780540">@Tasha8</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>If you've had an email saying that you need to contact our <A href="https://ee.co.uk/help/help-new/get-in-touch?mboxSession=18a2c8b2fe1e4476a9f24eb200e704e2&amp;adobe_mc_sdid=SDID%3D31420A2F14D7F202-30321890AC8531F0%7CMCORGID%3D20E5776A5244554D0A490D44%40AdobeOrg%7CTS%3D1585724489" target="_blank">Customer Care team</A>, then I'd recommend getting in touch.</P> <P>&nbsp;</P> <P>The hold time may be longer than usual but an advisor will be able to help you once you get through.</P> <P>&nbsp;</P> <P>Thanks for coming here in the first instance.</P> <P>&nbsp;</P> <P>Jon</P> Mon, 27 Apr 2020 15:20:55 GMT https://community.ee.co.uk/t5/Archived-Posts/new-phone/m-p/895859#M304369 Jon_K 2020-04-27T15:20:55Z