topic Re: When will my new phone arrive? in Archived Posts

When will my new phone arrive?

RavynWytch73 — Sun, 26 Apr 2020 08:17:57 GMT

I ordered my upgrade over a month ago but the delivery status has not changed, when will this arrive? And why can't I see the details of my new plan online?

Re: When will my new phone arrive?

Chris_B — Sun, 26 Apr 2020 08:25:50 GMT

@RavynWytch73 What phone ? If it’s the s20 ultra I’m not surprised you don’t have it yet, the orders for these outstripped what Samsung thought they would need to produce.

Re: When will my new phone arrive?

RavynWytch73 — Sun, 26 Apr 2020 08:26:53 GMT

No it's an iPhone 8

Re: When will my new phone arrive?

Chris_B — Sun, 26 Apr 2020 08:32:05 GMT

@RavynWytch73 I highly recommend you call customer services about this then as you should of had this by now.

Re: When will my new phone arrive?

James_B — Mon, 27 Apr 2020 10:47:25 GMT

Hi @RavynWytch73,

Welcome to the EE Community. 🙂

That's great advice from @Chris_B. Our Customer Care Team will be happy to check to the status of your order.

Thanks

James