topic Re: New SIM only order has not arrived in Archived Posts

New SIM only order has not arrived

stephenc1975 — Tue, 31 Mar 2020 14:12:41 GMT

I ordered a new SIM for a new number last week. 7 days later still not arrived. There's no tracking. How do I find out where my item is and if it will be delivered or if it has been lost?

Re: New SIM only order has not arrived

Ko4 — Tue, 31 Mar 2020 14:49:53 GMT

Good luck finding out, have been waiting for mine since the 20th and have called customer support 7 times so far with 3 deliveries that have yet to materialise (one being priority). We aren't the only ones either:

https://community.ee.co.uk/t5/My-orders/New-SIM-only-order-has-not-arrived/td-p/876476

https://community.ee.co.uk/t5/SIM-cards/New-sim-only-card/td-p/872903

https://community.ee.co.uk/t5/SIM-cards/Esim-not-being-sent/m-p/875473

I've checked with Royal Mail service updates, every day so far, and no issues with my delivery post code. I'd check there as well just in case yours may be having issues.

Re: New SIM only order has not arrived

Jon_K — Wed, 01 Apr 2020 08:52:38 GMT

Hi @stephenc1975.

I'm sorry to hear this.

The best thing to do would be to contact our Customer Care team and they will be able to check the account and see if there is any update for you.

Jon

Re: New SIM only order has not arrived

nmarasoiu — Sat, 25 Apr 2020 16:50:42 GMT

Hi, On 10 April I got the "Nicolae, your EE Flex SIM is on its way" email. It did not arrive. When trying to chat it says I do not qualify and to phone 0800. I called 0800 and they ask for the phone number. I do not know the phone number.

Re: New SIM only order has not arrived

Christopher_G — Sun, 26 Apr 2020 07:14:37 GMT

Hi @nmarasoiu

Welcome to the community.

You should have received it by now. If you don't enter a mobile number, it'll ask you a few times and then put you through.

Could you give that a try and let me know if you manage to speak to someone?

Get in touch >

Thanks

Chris

Re: New SIM only order has not arrived

nmarasoiu — Sun, 26 Apr 2020 12:19:47 GMT

Hi, in fact I did call and waited to say 3 times, and after it said "we cannot complete your inquiry at this time" or something like that..thanks

Re: New SIM only order has not arrived

Christopher_G — Sun, 26 Apr 2020 12:32:15 GMT

OK thanks @nmarasoiu

Could you try our sales number? 0800 956 6000

Check call charges with your provider first.

Chris