topic Re: No order update in Archived Posts

No order update

Kerry999 — Sat, 25 Apr 2020 11:00:20 GMT

I upgraded online Tuesday 21st, received order confirmation, but no updates since.

Order tracking is unavailable online and can't get through on phone

Re: No order update

Northerner — Sat, 25 Apr 2020 13:51:20 GMT

Hi @Kerry999

You need to speak to EE CS on 150. There is no account access on these forums.

Thanks

Re: No order update

Alex_S — Sun, 26 Apr 2020 12:09:55 GMT

Hi @Kerry999,

Welcome to the EE Community 🙂

If you have already received your order confirmation from us, the next thing you will receive is a text form DPD. This will be sent the day before your delivery is due to be with you.

If you can let me know the phone your ordered including the colour and size variant, I can check the stock levels and estimated delivery time for you.

Alex 🙂