topic Delivery in Archived Posts

Delivery

Antonio_Luna — Thu, 23 Apr 2020 12:25:53 GMT

Fiz uma compra nao tenho código do rastreio, ninguem me responde, mas antes da compra uma atendente me ligava até por três vezes ao dia, para eu concluir a compra, agora não tenho resposta alguma

Re: Delivery

Katie_B — Thu, 23 Apr 2020 13:51:42 GMT

Good Afternoon @Antonio_Luna.

Welcome to the EE Community.

Did you receive a confirmation email? if yes, your order number will be on this email.

When did you process your order?

What phone did you go for?

Speak soon,

Katie 🙂

Re: Delivery

Antonio_Luna — Thu, 23 Apr 2020 17:23:01 GMT

Order number: xkoxxxxxxxxx

Model: IPhone 11 Pro 256GB Space Grey

I have done the shop on the site also i did the upgrade from the plan, I already was charged on my account the price from the mobile phone, but I have no information about the delivery, I need to know the tracking number.

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Delivery

James_B — Fri, 24 Apr 2020 09:03:00 GMT

Hi @Antonio_Luna,

When did you place your order?

Thanks

James

Re: Delivery

Antonio_Luna — Fri, 24 Apr 2020 11:00:23 GMT

I made on April 17th the initial value of the device has already been debited from my account, but I have no information about the delivery date

Re: Delivery

James_B — Fri, 24 Apr 2020 11:17:24 GMT

Hi @Antonio_Luna,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so we can take a quick look at your order.

Thanks

James

Re: Delivery

Antonio_Luna — Fri, 24 Apr 2020 20:13:41 GMT

I don't know where else to turn, I placed an order for an IPhone 11 Pro on the website, the payment was debited from my account, but now nobody knows how to inform me, where is the order. I already called I stayed all afternoon talking about the service, but without a satisfactory answer, I want to know how I get the amount paid by phone back?

As soon as I get my refund, I don't want to be a customer anymore.

Re: Delivery

Katie_B — Sun, 26 Apr 2020 09:00:53 GMT

Hi @Antonio_Luna.

Have you followed the advice provided by @James_B and speak with our mobile care team?

If yes, what was advised?

Katie 🙂