topic Re: Ordered iPhone 11 - Confirmation Email Received (No Upfront Payment Taken) in Archived Posts

Ordered iPhone 11 - Confirmation Email Received (No Upfront Payment Taken)

lisamalloch — Sat, 25 Apr 2020 11:13:54 GMT

Hello, I did try to resolve this through online chat, however, unfortunately the chat was disconnected (no one is at fault for this - probably due to high volume of people trying to get through!).

Ordered the iPhone 11 in White - 128GB on the 23rd of April. I have received an order confirmation with tracking information. Unfortunately there has been no upfront payment taken as of yet and when I ordered the device it was "low stock".

I am wondering if my order has been fully received and if payment should have been taken.

I have also checked the stock (as of today) and the device I have ordered is currently classed as "in stock" on the website.

Any help would be appreciated!

Re: Ordered iPhone 11 - Confirmation Email Received (No Upfront Payment Taken)

Chris_B — Sat, 25 Apr 2020 12:41:36 GMT

@lisamalloch Don’t worry about it yet you have tracking information. Once a device is allocated to you the upfront cost will be taken for the device.

Re: Ordered iPhone 11 - Confirmation Email Received (No Upfront Payment Taken)

lisamalloch — Sat, 25 Apr 2020 14:34:48 GMT

As per a conversation with customer service rep I was advised that the order wasn't put through and to contact EE to get the account holder to add it to the plan via phone call.