https://community.ee.co.uk/t5/Archived-Posts/new-order-not-showing-up/m-p/893774#M304265 <P>So I just applied for a new upgrade with a cancellation of my old contract. I have received an email to say they have got my order but no money has moved from my bank and there is no order information. Is this normal?</P> Fri, 24 Apr 2020 09:21:25 GMT Couchpotato366 2020-04-24T09:21:25Z https://community.ee.co.uk/t5/Archived-Posts/new-order-not-showing-up/m-p/893774#M304265 <P>So I just applied for a new upgrade with a cancellation of my old contract. I have received an email to say they have got my order but no money has moved from my bank and there is no order information. Is this normal?</P> Fri, 24 Apr 2020 09:21:25 GMT https://community.ee.co.uk/t5/Archived-Posts/new-order-not-showing-up/m-p/893774#M304265 Couchpotato366 2020-04-24T09:21:25Z https://community.ee.co.uk/t5/Archived-Posts/new-order-not-showing-up/m-p/894350#M304266 <P>Hi there <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/777958">@Couchpotato366</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>When did you place the order?</P> <P>&nbsp;</P> <P>Could you let me know what device you ordered, including the size and colour?</P> <P>&nbsp;</P> <P>Speak soon <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Sat, 25 Apr 2020 09:07:16 GMT https://community.ee.co.uk/t5/Archived-Posts/new-order-not-showing-up/m-p/894350#M304266 Leanne_T 2020-04-25T09:07:16Z