topic Re: Phone upgrade issues in Archived Posts

Phone upgrade issues

Randomherojgs — Thu, 23 Apr 2020 09:13:56 GMT

Yesterday I went for the early upgrade on my account. I went the of choosing a phone and setting the payment option for the early upgrade. That all went through and I received my confirmation email. But I can't track my order and the money for the upgrade hasn't been taken my bank. And on my we it's still trying to sell me a upgrade. any one got any ideas on what's going on

Re: Phone upgrade issues

Christopher_G — Thu, 23 Apr 2020 13:48:36 GMT

That's great, @Randomherojgs

Sounds like your order has gone through, since you received the confirmation. The order is probably still being processed, the money will come out once it is.

DPD will be in touch when the phone is ready to be dispatched.

If you'd like to check your order, our Mobile Care team will be able to help you.

Chris

Re: Phone upgrade issues

Randomherojgs — Thu, 23 Apr 2020 14:48:38 GMT

Literally just after this message came through the whole thing went through
🙂

Re: Phone upgrade issues

Christopher_G — Thu, 23 Apr 2020 14:54:08 GMT

Really? That's great, @Randomherojgs

I'd love to take some credit, but I didn't do anything. 🙂

Enjoy your new phone when it arrives.

Chris 🙂