topic Re: Delivery in Archived Posts

Delivery

Tconnor94 — Fri, 17 Apr 2020 13:18:10 GMT

I ordered the Samsung s20 ultra on the 10th of March. My tracking says awaiting confirmation. I chose to have my order delivered to my local EE store but due to the current epidemic of covid 19 my local store is closed. I am wondering is there any way I am able to change my delivery option to home delivery ?

Re: Delivery

Chris_B — Fri, 17 Apr 2020 13:36:17 GMT

@Tconnor94 If you have a waiting confirmation this usually means you need to call customer services as they want to speak to you about something. You’ll probably be able to change the delivery address also.

Re: Delivery

James_B — Sat, 18 Apr 2020 13:18:19 GMT

Hi @Tconnor94,

Once your new phone is available, a member of our team will contact you to check if you’d still like to receive this and, if so, we will arrange sending this to you directly.

Thanks

James

Re: Delivery

Tconnor94 — Tue, 21 Apr 2020 17:20:45 GMT

My status has been saying awaiting confirmation since the 6th of April, any ideas on how long this wait is going to be or am I better off just ringing and speaking to someone, my current contract has been finished since the 13th March and I domt fancy continuing to pay this bill if my new upgrade is going to take much longer.

Re: Delivery

Jon_K — Wed, 22 Apr 2020 07:07:24 GMT

Hi @Tconnor94.

You could try giving our Customer Care team a call to see if they have any further information on this.

As @James_B mentioned, a member of our team will contact you when your phone is ready.

Jon