topic Re: Upgrade in Archived Posts

Upgrade

Dan7474 — Tue, 21 Apr 2020 07:50:16 GMT

Trying to get an upgrade and I get a first email saying order confirmed then a second later email

saying this - “Hi Thank you for placing your Upgrade order with EE. We hope to get your order fulfilled very soon, however there is a discrepancy between the Account and the order form. If you could please get the Account Holder give us a call on 0800 0790531, Our offices are open: • Monday - Saturday 8:00am- 6:30pm • Sunday - Closed Thanks for your patience. We are looking forward to speaking to you and getting you started with EE. EEwww.ee.co.uk” then your phone number Says office closed - unreal EE - sort it out.

Re: Upgrade

Katie_B — Tue, 21 Apr 2020 13:50:39 GMT

Good Afternoon and welcome to the community @Dan7474.

I would love to see if I can help further regarding your order, I have sent you a private message for more information.

Speak soon,

Katie 🙂

Re: Upgrade

Dan7474 — Tue, 21 Apr 2020 14:35:02 GMT

Hi I’ve sorted this after I could finally get through on the number - it did take 10 times to get through though all the same.

thanks for the reply.

Re: Upgrade

Katie_B — Tue, 21 Apr 2020 14:36:46 GMT

That's great to hear, thank you for letting me know @Dan7474.

Have a great day,

Katie 🙂