https://community.ee.co.uk/t5/Archived-Posts/Phone-not-arrived/m-p/890912#M304116 <P>Hi I placed An order with you on the 17th for an upgrade, had a conformation email, 3days later not able to track my phone, the money hasn’t left my account and I can’t call EE as your lines are so busy, how am I going to find out where my phone is?</P> Mon, 20 Apr 2020 09:24:06 GMT Emilyteresa 2020-04-20T09:24:06Z https://community.ee.co.uk/t5/Archived-Posts/Phone-not-arrived/m-p/890912#M304116 <P>Hi I placed An order with you on the 17th for an upgrade, had a conformation email, 3days later not able to track my phone, the money hasn’t left my account and I can’t call EE as your lines are so busy, how am I going to find out where my phone is?</P> Mon, 20 Apr 2020 09:24:06 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-not-arrived/m-p/890912#M304116 Emilyteresa 2020-04-20T09:24:06Z https://community.ee.co.uk/t5/Archived-Posts/Phone-not-arrived/m-p/891662#M304117 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/773978">@Emilyteresa</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the EE Community.&nbsp;</P> <P>&nbsp;</P> <P>Since yesterday morning has the upfront cost been taken from your account?</P> <P>&nbsp;</P> <P>What message are you presented with when you track your order?</P> <P>&nbsp;</P> <P>Speak soon,&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 21 Apr 2020 09:03:25 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-not-arrived/m-p/891662#M304117 Katie_B 2020-04-21T09:03:25Z