topic Re: Order in Archived Posts

Order

Rhian1191 — Sun, 19 Apr 2020 16:18:24 GMT

I placed an order for another line on my account for an Apple Watch. There was an upfront cost which has came out my account and I have an order number but when I track my order it says it can’t show the details at this time. I also ordered airpods as an add on accessory after and they have arrived. Just wondering if this can be checked?

Re: Order

Chris_B — Sun, 19 Apr 2020 17:31:20 GMT

@Rhian1191 You’ll need to call customer services to have this checked.

Re: Order

Christopher_G — Tue, 21 Apr 2020 07:32:20 GMT

Hi @Rhian1191

Welcome to the community. 🙂

I recommend following @Chris_B's advice and speak to our Mobile Care team. They'll be able to check the order and make sure everything's OK.

Chris