topic Re: Re: No order delivery date in Archived Posts

Re: No order delivery date

Amber-lei — Fri, 17 Apr 2020 17:24:17 GMT

Hello, did this work for you?? I am having same issue

Re: Re: No order delivery date

Katie_B — Sat, 18 Apr 2020 06:55:33 GMT

Good Morning @Amber-lei.

Welcome to the community.

Since last night have you received any update regarding your delivery?

What phone did you order? please also provide colour and memory size.

When did you process this?

Katie

Re: Re: No order delivery date

Russhowe — Sat, 18 Apr 2020 10:26:52 GMT

I too have the same issue after ordering a Galaxy Watch, I received an order number after placing my order wednesday 15th around 5.30pm, but have received no further information since then.

My upfront payment was processed.

The EE website says the call centres are closed (opening at 11.02am, closes at 11.02am) but if I actually ring 150 I'm told there's a wait of over an hour. Now I don't mind holding as I appreciate everyone is doing the best they can given the circumstances, but the information given between the website and the automated system seems to conflict somewhat.

If there was some contact of any kind, even just a basic email informing me of a delay and to "bear with us, we'll get it to you as soon as we can" that would suffice.

I do hope though that everyone is as well as can be

Re: Re: No order delivery date

Katie_B — Sat, 18 Apr 2020 10:32:25 GMT

Good Morning @Russhow.

Thanks for ordering with us.

What colour watch did you order?

I would love to see if I can provide any further information.

Speak soon,

Katie 🙂

Re: Re: No order delivery date

Russhowe — Sat, 18 Apr 2020 10:37:58 GMT

Hi @Katie_B thanks for getting back to me

Samsung Galaxy watch 4g 46mm, Silver.

Ordered Wednesday 15th at approx 5.30pm

Would giving you my order number help at all?

Thanks

Russ'

Re: Re: No order delivery date

Katie_B — Sat, 18 Apr 2020 10:48:32 GMT

Hi @Russhowe.

Thanks for providing this.

The watch is currently showing 'In Stock' on our online shop.

I have sent you a private message for further information.

Katie 🙂

Re: Re: No order delivery date

Amber-lei — Sat, 18 Apr 2020 16:13:56 GMT

Hi @Katie_B I ordered Samsung galaxy s20 cosmic Gray on the 11th April. I booed delivery date for Tuesday just passed and I haven't heard anything since my 'thanks for your order' email, I understand it is difficult due to covid 19 but if I'm paying this much for a phone it would.be nice to atleast get an update

Re: Re: No order delivery date

James_B — Sun, 19 Apr 2020 09:31:13 GMT

Hi @Amber-lei,

Has the upfront payment been debited from your account?

Are you a new or upgrading customer?

Thanks

James

Re: Re: No order delivery date

Amber-lei — Sun, 19 Apr 2020 09:41:52 GMT

Hello, yes the payment came out and it's a new phone, I was pay as you go with an old phone

Re: Re: No order delivery date

James_B — Sun, 19 Apr 2020 10:06:01 GMT

Hi @Amber-lei,

Our sales team will be happy to check up on your order if you get in touch on 0800 956 6000.

Thanks

James

Re: Re: No order delivery date

Amber-lei — Mon, 20 Apr 2020 16:48:22 GMT

I have tried calling and can never get through

Re: Re: No order delivery date

Leanne_T — Tue, 21 Apr 2020 06:44:32 GMT

Morning @Amber-lei

Thanks for coming back to us.

If you can keep trying, they will be able to help you with your order 🙂

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Let us know how you get on 🙂

Leanne.