topic Re: Phone not dispatched. in Archived Posts

Phone not dispatched.

Henryuk — Sat, 18 Apr 2020 17:04:20 GMT

I ordered an iPhone 11 Pro Max, 2 days ago. I was told it would be dispatched within 24 hours, and I have not received any dispatch info 2 days after ordering. The phone is in stock.

As well as this, I paid £100 upfront for the phone, and this hasn't been taken out my account yet? does this money need to be taken out before the item can be dispatched?

Can anyone help? 🙂

Re: Phone not dispatched.

Katie_B — Mon, 20 Apr 2020 08:51:29 GMT

Good Morning @Henryuk.

Thanks for ordering with us.

Has the £100 upfront cost now left your account?

Have you received any more information regarding your order?

Katie 🙂

Re: Phone not dispatched.

Henryuk — Mon, 20 Apr 2020 09:25:01 GMT

Hi Kate.

No money has come out of my account yet, neither did I receive a dispatch email!

thanks😊

Re: Phone not dispatched.

Katie_B — Mon, 20 Apr 2020 09:30:27 GMT

Thanks for getting back to me @Hernyuk, I hope you had a great weekend.

Are you able to track your order online using the online tracker?

Speak soon,

Katie 🙂

Re: Phone not dispatched.

Henryuk — Mon, 20 Apr 2020 10:55:06 GMT

Hi kate!

yes I have tried the order tracker several times, it just reads a message saying can’t show details right now, but I’ll be updated when the item is dispatched.

I ordered the phone 4 days ago now and it has yet to be dispatched

Re: Phone not dispatched.

Katie_B — Mon, 20 Apr 2020 11:25:42 GMT

Thanks so much for getting back to me @Henryuk.

I have sent you a private message, please take a look and get back to me.

Katie