https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/890837#M304064 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/772559">@ChapK</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I suggest speaking to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> to see what they can do for you.</P> <P>&nbsp;</P> <P>Let us know how you get on.</P> <P><BR /> Chris</P> Mon, 20 Apr 2020 07:34:53 GMT Christopher_G 2020-04-20T07:34:53Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/889940#M304063 <P>Afternoon,&nbsp;</P><P>&nbsp;</P><P>I was in the process of upgrading my phone in store before they all closed. New contract had been agreed, but not signed and I paid to pre-order my device. This was back at the start of February.</P><P>&nbsp;</P><P>I just wanted to know what I could do now? I would much rather just order it online, but I do not want to lose my pre-order money nor the amount they said they would give me for my handset.</P><P>&nbsp;</P><P>Thank you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Sat, 18 Apr 2020 13:02:45 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/889940#M304063 ChapK 2020-04-18T13:02:45Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/890837#M304064 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/772559">@ChapK</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I suggest speaking to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> to see what they can do for you.</P> <P>&nbsp;</P> <P>Let us know how you get on.</P> <P><BR /> Chris</P> Mon, 20 Apr 2020 07:34:53 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/890837#M304064 Christopher_G 2020-04-20T07:34:53Z